Special Order Policy
We will gladly special order your item(s) should we not have it as a regularly stocked product through our catalogs, subject to the following conditions. Please contact us with your order or any questions.
- Special order prices posted on our website are specially marked down compare to the MSRP prices. Wholesale/skid pricing also available please contact us for more details.
- Special orders CANNOT BE CANCELLED once its been placed.
- Any Special order item(s) and deposits are NON-REFUNDABLE. If the product is deemed defective, it would have to be claim through the manufacturer's warranties.
- NO RETURNS will be accepted on special order or non-stock merchandise with few exception but would be subject to 20% restocking fee. Customer will also be responsible to all freight costs associated with returning the item(s) to the supplier(s) if it's been approved.
- Delivery is estimated between 5-15 business days once order are placed. Due to Covid19, we are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order. We will provide an estimate of the lead time required for your item to come in to best of our ability, however we cannot guarantee a lead time in any case.
- Urban Grow Garden Supply reserved the rights to make the final decision for any special order(s) arrangement at anytime without notice. Please contact us with any additional question or concern.
- Thank You for your Business!